A
SPECIAL MEETING OF THE BOARD OF COUNTY COMMISSIONERS
NOVEMBER
19, 2007
The Lake County Board of County Commissioners met in a special
Department Workshop session, Department of Community Services, on Monday, November
19, 2007, at 9:00 a.m., in Training Room 233, Lake County Administration
Building, Tavares, Florida. Commissioners present at the meeting were: Jennifer
Hill, Vice Chairman; Elaine Renick; and Linda Stewart. Commissioners Welton G. Cadwell, Chairman,
and Debbie Stivender were not present. Others
present were Sanford A. “Sandy” Minkoff, County Attorney; Cindy Hall, County Manager;
Gregg Welstead, Deputy County Manager; and Susan Boyajan, Deputy Clerk.
INTRODUCTION
Mr.
Fletcher Smith, Community Services Director, explained that they had six divisions
within the department, with a total of 113 full-time employees and 23 part time
employees. He commented that they did a
lot of customer service work for people that came to them for assistance. He specified that in the month of October,
they received 27,426 phone calls into their offices, excluding the Agricultural
Center.
AGRICULTURAL
EDUCATION SERVICES
COOPERATIVE
EXTENSION
Ms. Deborah Boulware gave an
introduction, stating that the Cooperative Extension service in Lake County
dated back to about 1917 and was a partnership with the University of Florida,
the land grant institution in the State of Florida, and the U. S. Department of
Agriculture. She explained that the
extension service provided research-based knowledge to individuals, families,
businesses, and youth. She also
mentioned that this division was one of three under Agricultural Education
Services, and the other two were the Horticultural Learning Center and the Soil
and Water Conservation division.
Mr. Ryan Atwood, a multi-county fruit
crops extension agent, related that he worked primarily with citrus in seven
Florida counties, but he was located in Lake County. He stated that they acted as public
consultants and visited with growers who requested site visits to provide
research based information for the production practices. He explained that the number one priority was
diseases, and they were looking at citrus canker and citrus greening, which proposed
real threats to the citrus industry.
Some of their program areas were also weather watch, which was primarily
looking at weather information for freeze protection; pesticide applicator
training; best management practices, which dealt with irrigation and
fertilization; new variety development; and integrated pest management. He specified that there were approximately
569 citrus growers in Lake County and about 15,200 acres of citrus, and the
economic output was about $143 million a year.
He also reported that there were 4,225 acres of nursery production area
and 279 greenhouses or nurseries in Lake County, and the economic production
level was about $207.1 million a year. He
believes that they have increased awareness of new pests and diseases for their
producers and that their efforts have resulted in the use of less water, fertilizer,
and pesticides, promoting a healthy environment and saving money.
Ms. Martha Thomas, Livestock and
Natural Resources Agent for the Agricultural Center, stated that the areas that
she covered were commercial livestock and that there were approximately 28,000
head of beef cattle and calves in Lake County and about 1500 heads of meat
goats. She explained that she worked
with the producers to help them increase their operations profitability, which
included health issues and improving their genetics or marketing tools to get a
better price for their hay or cattle.
Another one of her major program areas was pasture and natural resource
management for the livestock and horse owners, as well as Bahia grass sod
production as a subsidy for the cattle operations. She stated that there were approximately
10,000 acres of pasture that were used for hay production in Lake County, and
the most important part of pasture management was knowing what the soils needed
and applying the appropriate soil amendment.
She related that she teaches producers about best management practices,
including saving water and using the right types of fertilizers. She made note of her equine program which
included the help, management, and training of horses. She also worked with the 4-H program in
connection with youth livestock and educated the children about animal science
practices such as feeding and nutrition.
She commented that all of the programs were reviewed by program advisory
boards, which suggested, reviewed, and critiqued them, and were made up of
members that were stakeholders in the Lake County agriculture community.
Mr. Chris Catanzaro, the 4-H
Extension agent, stated that in 2006 and 2007, Lake County 4-H had
approximately 4,205 youth enrolled in its program, ranging in age from 5 to 18
years old. He reported that they had 256
adult volunteers putting in about 70,000 volunteer hours last year and
explained that 4-H was a national youth development organization that focused
on assisting youth to become self-directed, productive members of society by
hands-on, learn-by-doing approaches and youth-adult partnerships. He pointed out that 4-H was not just an
agricultural based group, but it also provided projects on hundreds of topics
such as leadership, citizenship, fitness, rocketry, finance, and
astronomy. They also had a strong
emphasis on community service, such as the Peanut Butter POP program. He commented that their programs had touched
the lives of many youths and adults.
Ms. Julie England, Family and
Consumer Sciences Agent, stated that they provided programming in housing, home
environment, health, nutrition, disaster preparedness, financial and resource
management, and food safety. She stated
that some of the main programs they worked on were SHIP (State Housing
Initiatives Partnership) and Affordable Housing by Lake. She was also currently doing programs in
osteoporosis, stretching food budgets, basic nutrition programs, and Lake
County employee wellness programs.
Mr. Charles Fedunak, the
environmental horticulturist in Lake County, explained that he worked with
residential horticulture, did the master gardener program, and served as the
County division manager for the horticulture learning center. He stated that he did up to 60 programs for
residents in a wide range of things, such as best management practices for
homeowners. He related that they
recruited and trained volunteers to help with the master gardener program,
which allowed them to operate a plant clinic every weekday to serve about
60,000 people. They also operated a
mobile plant clinic that they took out into the public, which won an award at
the 2005 International Master Gardener Conference for community outreach; and
they won the NACO Award in 2004 as well.
HORTICULTURAL LEARNING CENTER
Ms. Pam Netherton, the Gardens Manager
of the Horticultural Learning Center and Discovery Gardens, explained that
there were two part-time people and about 30 master gardener volunteers that
worked with her and that the purpose of Discovery Gardens was to educate
homeowners about what kinds of plants would grow in their yard and what it
would look like in the future. She
explained that they also educated youth and served about 2,000 Lake County
students per year, including a lot of special needs groups such as hearing and
physically impaired and home-schooled children through the horticulture
programs which met the Florida Sunshine State Standards. She commented that with their new building,
they would be able to expand a lot of those programs. She also noted that many other groups, such
as garden clubs, civic groups, boy and girl scouts, and nursing homes, come
through their gardens for educational tours.
She also mentioned that they even served as a model to other extension
offices in other counties.
SOIL AND WATER CONSERVATION
Mr. Brad Russ, Soil and Water
Conservation District Coordinator, stated that this district worked under the
general direction of an elected five member Board of Supervisors to promote and
encourage the wise use and management of Lake County’s natural resources. He explained that to accomplish this, they
focused on four areas, which were conservation education, water conservation,
conservation technical assistance, and conservation program assistance. He further explained that they assisted the
USDA natural resources conservation service by helping to promote their cost
share programs and that in 2007, $225,000 was brought into the County to help
install conservation measures in the form of nutrient and pest management,
range management, and irrigation system conversions. He predicted that in 2008, a range of
$350,000 to $450,000 was expected to be contracted through the federal cost
share programs and reported that in return for the County’s assistance, the
USDA natural resources conservation service also provided office space,
utilities, phones, computers, and use of a vehicle for their office.
Ms. Cindy Strickland, Resource
Conservationist with Lake Soil and Water, stated that their District Board of
Supervisors wanted to expand their conservation educational outreach, and she
had created an educational program on the subjects of soil and water for
students in kindergarten through fifth grade. She specified that since February
of 2005, she had given 925 presentations to over 3,000 students, and 157,000
water and soil publications had been distributed to children and teachers. She also noted that she had received over 475
thank you notes and letters and that many teachers had mentioned to her that
prior to the creation of their program, there was never any speaker available
to them at the elementary school level to speak on the subject of soil. She also related that she coordinated or
assisted with several annual events, including the Envirothon, the Speech and
Poster Contest, the Tree Giveaway, and the Land Judging Contest. She commented that their Lake County Land
Judging team won the State contest last year and went on to represent Lake
County at the national contest.
Mr. James Joiner with the Lake County
Mobile Irrigation Lab (MIL) explained that in August 2006 the MIL was
established through a grant with the Florida Department of Agriculture. He stated that they focused on agriculture irrigation
systems in Lake County and provided on site evaluations of irrigation systems
as a voluntary non-regulatory free public service. He related that since August 2006, the MIL
had performed 47 evaluations and five follow up evaluations on 1600 acres, with
a potential water savings of 158 million gallons per year. However, he reported that the actual water
savings were 15 million gallons per year and instant water savings had been 18
million gallons per year. Besides
performing the work outlined in their contract, they assisted the USDA natural
resource conservation service with helping to promote cost share programs they
offered while in the field.
PROBATION SERVICES
Mr. Tony Deaton, Probation Office
Director, stated that he believed the probation staff was the department’s
greatest asset with virtually over 200 years of experience in criminal justice
and many areas of law enforcement, community-based corrections, substance
abuse, and mental health.
Ms. Margaret Mize Jones, Senior
Probation Officer, stated that their mission was to provide high-quality, cost
effective offender supervision and diversion services with public safety as the
primary goal. She commented that the
staff presentations would relate how their court-ordered misdemeanor and
traffic offenders were supervised through probation, diversion services,
electronic monitoring, and pre-trial intervention as an alternative to
incarceration. She mentioned that their
teen court program provided diversion services for their juvenile
offenders. She stated that their
division promoted a crime-free lifestyle by requiring that all of their offenders
be employed or attend school, perform community service, make restitution,
attend counseling, and remain substance free as appropriate. She relayed that they utilize over 100 community
service sites, work closely with treatment agencies and other probation
agencies for the transfer of cases within and outside of Florida, and have self
sufficiency programs to achieve their goal.
She listed the 2006 and 2007 accomplishments, which were that they
supervised over 3200 adult offenders for misdemeanor crimes and defrayed the
costs of the division operations to the collection of over $509,000 in
supervision and related fees, enforced the collection of over $55,000 in
restitution to disburse to crime victims to help compensate them for their
losses, coordinated the completion of 23,325 hours of community service, and safely
increased the electronically monitored house arrest program by 22 percent from
the previous year which saved Lake County $355,000 in incarceration costs. She related that they also provided vehicle
immobilization services for offenders convicted of DUI in compliance with the
Florida Statutes. She explained that
they instituted specialized domestic violence and Spanish speaking caseloads to
increase compliance with these populations.
She reported that their key action steps for this year included
implementing adult literacy programs and a GED satellite site for offenders
through the Lake County Library System, community partners, and their
volunteers; implementing a driver’s license assistance class to educate
offenders about the reinstatement process and consequences of continuing to
drive without a license; and improving their records management system, access,
and efficiency by implementing electronic document management.
Ms. Christine Carroll, Office
Associate, stated that they provided customer service to both their probation
staff and probationers and set up the files for every offender placed on
probation, including the offender’s photo, contact information, and arrest
report. They also obtained both state
and national criminal histories on those placed on probation through access to
the Florida Crimes Information Center, enabling them to determine whether a
person was designated as a violent felony offender, a habitual offender, or a sex
offender, as well as whether they had an active warrant in another
jurisdiction.
Ms. Kirsten Mabry, who handled the
Sex Offender caseload, stated that they currently handled about 40 sex offender
cases. She noted that their office was a member of the Lake County Sex Offender
taskforce in which they shared information from other law enforcement agencies,
resulting in their ability to identify offenders that had moved and had flown
below the radar and requiring them to register in this area. She also mentioned that they had been able to
identify illegal aliens that had committed serious crimes here and had them
deported. They also used reverse number
lookup and gave information to local law enforcement on their individuals to
assist in apprehending some of the very dangerous offenders.
Ms. Linda Gussler, who handled the
Domestic Violence caseload, stressed that victims were not always women. She also related that law enforcement
sometimes used pictures to make the determination of whether there was enough
cause to take them to court. She
reported that they had approximately 200 domestic violence cases at any given
time and that their primary goal was for the victim’s safety and for
accountability for the domestic violence offenders so that they understood and
came to terms with what they did and how to correct their behavior. She stated that regarding customer service,
they needed to be available for their clients but they needed to have them
accountable for their actions. She told
about how she diverted a suicide attempt by one of her clients and commented
that during the holidays, many people had a difficult time with domestic
violence, alcohol, and drugs, and they needed to make sure they were available
for them.
Ms. Tracy Carrasquillo explained that
their Pre-Trial Intervention Program (PTI) was a diversion program through the
State Attorney’s Office that allowed first time offenders to have an
opportunity to have their case dismissed but still be held accountable for the
offenses that they had committed. She
stated that this was done by the defendant signing a three to twelve month pre-trial
intervention contract which outlined the requirements that needed to be
completed within that time frame in order for the case to be dismissed. She noted that they initially averaged 20
cases a month, but that they were currently averaging 75 to 80 cases a
month. She reported that they had
approximately a 95 percent success rate.
Mr. David Diaz, who handled house
arrest, immobilization, and Spanish speaking offenders, stated that one of
their responsibilities was the electronic monitoring of the equipment for
individuals that were placed on house arrest from 30 days to one year, and they
ensured that they complied with the court orders and were confined to their
homes as they were supposed to be and were following their work schedules. He explained that one of his other
responsibilities was the immobilization, which provided for locking of vehicles
for a certain time period when required for offenses such as DUI. He was also one of the Spanish speaking
officers, and stated that it took a great deal of encouragement and
responsibility to help Spanish speaking individuals with obtaining education,
community service, treatment facilities, or immigration status issues. He noted that he got between 50 and 100
Spanish-related phone calls per day.
Ms. Stephanie Glass, Teen Court
Program Coordinator, explained that the Teen Court Program was for first time
juvenile offenders to be held accountable in front of a jury of their peers and
that the teen volunteers were the attorneys, the Clerk, the bailiff, and the
jury that came up with the sanctions.
She related that they took a lot of time during the intake with the
family to find the root cause of the crime, such as boredom, supervision needs,
mental health issues, substance abuse issues, or associations with the wrong
friends and specifically address those issues when working with the
defendant. She commented that one of the
most gratifying parts of her job was to see some of the hardcore defendants
successfully complete the program and change their behavior and attitudes. She further explained that they recruited and
trained the volunteers, who got to do things hands on, see how the criminal
justice system worked, and do something positive to make a difference in their
community. She also commented that the
teens responded to their peers much more than they did to the adults. She noted that their program was fortunate to
have a dedicated funding source of a $3 fee from traffic tickets and criminal
offenses.
CITIZENS SUPPORT SERVICES
COMMUNITY HEALTH WORKER PROGRAM
Ms. Allison Thall, Citizens Support
Division Director, opined that she had an amazing team and introduced
them. She commented that the Board would
be hearing about the sheer volume of activity and involvement that they had
with the citizens of Lake County.
Ms. Maria Granado, Community Health
Coordinator, stated that their program had just recently started in February
and that they have already reached over 1500 individuals with direct services,
including outreach, education, information, and referral. She related that they had also trained 14
community health workers in health promotion projects. She reported that soon they would have five
staff persons and they had been able to bring in approximately $117,000 in
grants and funds.
Ms. Maria Ramirez, KidCare Outreach
Coordinator, stated that in the month of September, they assisted 26 families
which involved 48 children in just three weeks.
She explained that she did outreach by coming out to the community and
assisted the families. She noted that
they targeted families that did not have access to a computer or
transportation, and they worked around their schedule. She served mainly families that had children
with no type of health care insurance to provide them with medical and dental
insurance once they enrolled in the KidCare Program.
Ms. Leticia Turcios, Early Breast
Cancer Detection Project Coordinator, reported that the volunteers reached over
200 women during the months of August through October. She mentioned that they were currently working
on Hispanic obesity prevention education and had completed 339 diet and fitness
evaluations on several individuals who were interested in making changes in their
eating and nutrition habits, which would result in less health problems.
VOLUNTEER LAKE PROGRAM
Ms. Helena Osborne Ponsi, Director of
Volunteer LAKE, stated that the VISTA (Volunteers in Service to America)
Program was created by President Lyndon Johnson under the Economic Opportunity
Act of 1964 and was known as Peace Corp in America. She reported that they received about $40,000
per year for each VISTA, which totaled about $120,000 a year in services for
three years. She specified that two
VISTA projects were for assistance with homeland security and disaster, as well
as empowering faith based and grass roots organizations; and one was to assist
in volunteer-based community leadership projects for a target population of low
income, senior, rural, and English-as-second-language citizens. She reported that replication and
sustainability were the key elements in the indirect services that VISTA
provided.
VETERANS SERVICES
Mr. Tom Osebold, Director of Veterans
Services, stated that he expected the amount of VA disability, compensation,
and pension payments to exceed $42 million for Lake County from the federal
government. He reported that their
Leesburg clinic office was doing very well, and they had assisted over 450
clients there this past fiscal year. He
also noted that their main office in Tavares had received over 1,600 phone
calls this month from people asking about veteran benefits. He related that a lot of veterans who did not
think they would quality for benefits did in fact qualify. He opined that it was a very good program and
that he appreciated the Board’s support of it.
Ms. Brenda Reynolds, Veterans
Services Specialist, explained that she was a liaison for the veterans and
their dependents and families. Her
duties included administrative services such as assisting veterans applying for
disability compensation benefits, death benefits, survivor’s benefits, health
care, education, vocational rehabilitation, and life insurance. She opined that what she did was just a small
measure of the veterans’ contribution to our country. She also mentioned that they coordinated with
community agencies such as Social Security and other federal agencies and
County resource agencies such as the United Way. She served as a benefits counselor at the VA
clinic in Leesburg with Mr. Osebold on a rotating basis and conducted outreach
activities into the homes of disabled veterans.
She commented that probably the heaviest workload that they had in their
office was for assisted living and nursing home cases for veterans and their
dependents. She also conducted speaking
engagements in the community.
CHILDREN’S SERVICE COUNCIL
Ms. Rebecca Foley-Kearney, Children’s
Services Manager, stated that she was the liaison to all of the agencies that
the County funded for children’s programs and that last year they were able to
reach over 6,000 at-risk children and were hoping to reach approximately that
many this year as well. She also related
that she maintained their publications such as the monthly event calendar, the bi-monthly
newsletter, and their resource directory which listed all the agencies in Lake
County that served children and families.
She talked about customer service, specifying that she received over 600
phone calls in October from citizens of Lake County asking for help or
information, as well as 20 to 30 e-mails per day from local, state, and
national organizations and agencies with information pertaining to children.
ELDER AFFAIRS
Ms. Brenda Quattlebaum, Elder Affairs
Manager, informed the Board that in the past year, their division had compiled
a directory specifically geared toward senior citizens that has proven to be a
valuable tool and that they also began a new outreach program directed to their
external customers, by participating in health fairs and symposiums, visiting
assisted living facilities, and supporting groups which distributed information
to help educate seniors concerning insurance problems and other issues. She related that altogether they had reached
over 1,000 seniors with information which helped them live quality lives and
remain independent and noted that she had contact with over 675 customers by
phone. She mentioned two special
projects that she had in progress, which were the County-wide United Way
campaign and a Christmas tree to honor servicemen in Lake County who were
currently serving and those who had served, which was located in front of the
historic courthouse.
RECESS AND REASSEMBLY
At 10:30 a.m., Mr. Smith announced
that they would recess for five minutes.
HOUSING AND COMMUNITY DEVELOPMENT
AFFORDABLE HOUSING – HOME REPAIR
PROGRAM
Mr. Richard Campbell, Administrative
Support Program Coordinator, stated that he maintained data bases of expenses
for the hurricane housing recovery, State Housing Initiative Partnership (SHIP),
and tornado programs. He reconciled them monthly, researched any discrepancies,
and submitted journal entries to correct them.
He related that he processed applications for the foreclosure prevention
program, which assisted citizens whose homes were in foreclosure by providing
them with three months of mortgage payments or $3,000, whichever was
smaller. He reviewed applications for
new contractors and verified all information by contacting credit and business
references and searching data bases such as the Better Business Bureau,
Department of Corporations, Department of Professional Regulation, and Lake
County Building Department. He also
monitored all existing contractors to check that all licenses and insurance certificates
were up to date.
Ms. Trudy Blackstone, Community
Development Specialist with SHIP, stated that the program was funded through
doc stamps and that they rehabilitated or replaced homes owned by low and
moderate income households. She
specified that this rehabilitation housing assistance came in the form of a
deferred payment, zero interest loan of up to $60,000. She further explained that the family made no
payments on the loan, which was forgiven and the lien removed after five years
if the family still resided in the home and if it was not sold, refinanced with
cash out, or used as collateral for a home equity loan. She related that the replacement housing
assistance program was also a zero percent interest payment deferred loan of up
to $150,000, which covered the demolition of the original structure and
construction of a brand new home. She
pointed out that they had several programs under the SHIP repair and
replacement umbrella, including the original SHIP program, the hurricane
housing recovery program, tornado assistance program, and the CDBG (Community
Development Block Grant) Program. She
stated that they also went out to the applicants’ homes, assisted them in completing
the application, and did a thorough inspection of the home and the repairs that
were needed. They then went ahead and
assisted the family with securing a contractor and the subsequent repair or
replacement of their home, as well as lodging, storage of belongings, and
inspections of the work being done. She
concluded by showing pictures depicting the extreme improvements that these
programs had made in the lives of the homeowners, their families, and the
community.
AFFORDABLE HOUSING – NEW AND EXISTING
HOME PURCHASE PROGRAM
Ms. Melanie Hicks, Community
Development Coordinator, stated that she had been working with the program
since 1993 and that they partnered with non-profit agencies, who met with the
families, made sure the classes were completed, and submitted the applications
and documentation to them. Her job was
to review those applications to make sure the applicants qualified for their
program, prepare the commitment letters to those who were accepted, call the
families to come in to sign the proper paperwork, and work with them on the
purchase of their home until they closed on it.
She also related that just before closing, the closing agent would send
her a settlement statement that she reviewed to make sure all the requirements
were being met, such as that the amount the lender charged was not more than
two percent of the amount of the loan, the fees were what was allowed, the debt
to income ratio was acceptable, and that the interest rate was within accepted
limits. She also kept track of the
recorded mortgage and note and other documents that came after closing, did
Satisfactions on any loan that was maturing or paid off, and answered many
phone calls that came in to their office.
COMMUNITY DEVELOPMENT BLOCK GRANT
PROGRAM
Mr. Bill Gearing, Community
Enhancement Coordinator, stated that his major responsibility was the Community
Enhancement Area (CEA) Partnership Program and that they had a CEA working group
which met monthly to make sure the various projects were getting done. He mentioned that he worked closely with
other County departments to resolve issues that came up in some of the
communities. He explained that there was
an application process to become a CEA, and a review committee reviewed all the
applications before they came up with a final recommendation, which would get
presented to the Board in June or July. He also mentioned that there were
workshops and conferences that the communities could attend to learn how to go
through the process. He stated that they
entered into agreements with the communities that they chose, worked with those
communities on the projects, and made sure all County and federal regulations
were met. He stated that he handled a
lot of the administration of the CDBG Program and contributed to the yearly
action plan and the consolidated plan.
Ms. Barbara Schamel, Project Manager
for both public service projects and construction projects, stated that
currently they were working with four very good urban partners, which were the
Town of Astatula, the Town of Montverde, the City of Lady Lake, and the City of
Tavares. She mentioned that Astatula and
Montverde put some new playground equipment in their parks, and they did some
road resurfacing in Lady Lake. She added
that they would use last year and this year’s money for Tavares to improve
Summerall Park. She explained that the
main objective of the CDBG Program was to improve low income areas. She also related that they had a prescription
program run by the Health Department that gave inexpensive prescriptions to
very low income people and that they were in the sixth phase of the Lake
Katherine Road resurfacing in the Paisley area.
She explained that she worked with the urban partners to help them
decide what their projects would be; they did a proposal for that; and then
they composed and approved the partnership agreements, which then went to the
Board for approval. They also received a
monthly report that was due on the 10th of every month giving them
the progress of the projects, helped with the bidding process, and monitored
the programs.
SECTION 8 HOUSING CHOICE VOUCHER
PROGRAM
Ms. Karen Davis, Senior Housing
Intake Specialist, explained that there were two core aspects of the Lake
County Section 8 Rental Assistance Program, which were the monthly rental
assistance and the HQS (Housing Quality Standards) inspection. She stated that the general HUD regulations
were to provide tenant based rental assistance to very low income families on a
monthly basis, and the tenants agreed to abide by rules set forth on the
housing choice voucher. The tenants complete an annual re-examination, and an
inspection is done annually to make sure that they were keeping the properties
up to standards. Also, the landlords
agree to abide by rules set forth on the Housing Assistance Payment (HAP) Contract
and ensure that the units are safe and habitable; they also are required to report
any lease violations to the housing agency.
She noted that both parties must abide by the Florida Tenant/Landlord
Act to ensure that the tenant did not pay any side agreements. She generated the monthly payments to their
finance department that went out to the landlords, which totaled about $250,000
each month, and ran reconciliations. She
specified that they assisted about 485 voucher holders every month and that
their waiting list currently contained approximately 122 people. She noted that the waiting list was
prioritized by preferences, which were in the order of elderly with
disabilities; disabled; elderly without disabilities; and chronological order
of application date. The tenants were
given a full briefing of their program’s expectations and a housing choice
voucher to secure their place of residency anywhere within Lake County that was
willing to accept their program.
Ms. Frostie Ross, Housing Intake
Specialist, presented a brief overview of the Housing Quality Standards (HQS)
of the Section 8 Housing Program, which were HUD’s minimum quality standards
for tenant based programs which were applied to the building, premises, and
unit. She explained that all units must
pass an HQS inspection initially and an annual inspection each year afterwards. She stated that there were four different HQS
inspections, which were the new move, annual, change of unit, and the special
or complaint inspections, which was done when the Housing Agency received a
complaint about either the landlord or the tenant. She specified that during the inspections,
they inspected the ceiling, walls, paint, electricity, windows, security of the
unit, kitchen appliances, sink, tubs, smoke detectors, rodent and vermin
control, heating, and plumbing.
LIBRARY SERVICES
Mr. Fletcher Smith commented that
Library Services was the largest division within Community Services, with about
51 full-time employees and about 18 part-time employees.
Ms.
Wendy Breeden, Library Services Director, stated that they could not present
all the information they would like to in the time allowed and would be
distributing a handout afterwards. She
introduced the two Assistant Directors, Mr. Tom Merchant and Ms. Charlene
Smith; all the Branch Managers who were present; and the individuals who would
be speaking.
LIBRARY
SERVICES TO RURAL AREAS
Mr.
Ron Moore, Branch Manager, Paisley County Library, talked about some of the
ways they met the needs of the residents of northeast Lake County. He related that one way they served the
community was through programming, including pet clinics, hunter education
classes, flu shots, antique appraisal fairs, story times, craft times, and a movie
book club for upper elementary and middle school students, where students read
and discussed a book and were showed the movie that corresponded with that
book. He reported that another way they
served the people was through their scholarship fund from their very active
Friends of the Library group awarded to students who were graduating high
school and met the required criteria.
They also helped many people through their literacy program and by
providing access to computers and other materials. He concluded by stating that they were
providing a wonderful library service throughout the entire county and were
reaching out to the rural and remote areas.
LIBRARY
ASSISTANTS, THE HEART OF THE LIBRARY
Mr.
Scott Amey, Senior Library Assistant, East Lake County Library, stated that the
circulation desk provided services that people might not be familiar with, such
as providing voter registration and tax forms, promoting the Lake County
Prescription Discount Card, and directing callers to various County
offices. He assisted patrons on the
computer with on-line job applications, public assistance programs, and finding
schools’ Accelerated Reader lists. He
also got to know his patrons to better serve their needs and commented that
libraries constantly impacted people’s lives and greatly added to the public’s
quality of life.
SERVICES
TO CHILDREN AND YOUTH
Ms.
Kerri Bottorff, Children’s Librarian, Citrus Ridge County Library, related that
they held three story times a week for three different age groups, which were
babies, toddlers, and preschoolers, in which they presented stories, songs, and
sign language each week using almost all of the seven multiple intelligences
put forth by the psychologist Howard Gardner to tie into children’s learning
styles. She also noted that they served
school-aged children and that they tried to interview each child, find out their
likes and dislikes, and match them with a book.
She commented that her goal was to make reading an educational and
enjoyable experience for the young people, and she thought they were
accomplishing that at Citrus Ridge.
E-GOVERNMENT,
THE NEW REFERENCE SERVICE
Ms.
Caryl Harris, Reference Librarian II, Cooper Memorial Library, informed the
Board that the fastest growing area of reference service in their library was
helping patrons gain access to e-government services, especially social service
applications for such things as food stamps, temporary cash assistance,
Medicaid, unemployment compensation, and the State run medical insurance
program for children. She pointed out
that they needed to make the patrons feel comfortable about asking them for
help, to know where those applications resided on the internet, and to help
navigate those websites and applications for their patrons. She mentioned that they were currently
proctoring tests for 28 students who were taking on-line classes. They also got asked to help find family-related
legal forms and tax forms, make appointments for the Office of Immigration and
Naturalization, and access jail and prison lists. She predicted that with government and other
agencies putting more and more forms and applications on line, this area of reference
would continue to grow.
THE
NETWORK THAT HOLDS US TOGETHER
Mr.
Randy Shappard and Mr. Danny McCullough, Network Technicians, reported that
they serviced the library system’s 13 locations throughout the County’s network
spanning over 1,000 square miles of area.
They commented that their primary mission was to provide uninterrupted
service to the library system’s staff and patrons. It was pointed out that during the aftermath
of the hurricanes of 2004, the library facilities were some of the few locations
that still were able to provide online internet service so that people could
fill out registration forms to get help with FEMA, the American Red Cross, and
other agencies. They related that they
supported over 400 computers spread throughout the County.
LAKE
COUNTY LIBRARY SYSTEM COOPERATIVE MEMBERS
Ms.
Stephanie Haimes, Director, W.T. Bland Public Library, stated that the member
libraries interacted with the headquarters and the branches on a daily basis
and commented that the patrons wanted seamless service of the latest books,
DVD’s, audio books, and internet access with the same policies across the
board. She recognized the behind the
scenes support staff that kept the materials coming, computers working,
catalogue updated, and programs presented.
She concluded by commenting that it was the synergy of the six member
libraries and seven branch libraries, the front line staff, the behind the
scene staff, and the support staff at headquarters to provide seamless and
uninterrupted services to all the citizens of Lake County.
LAKE
COUNTY PUBLIC TRANSPORTATION
OVERVIEW
OF PUBLIC TRANSPORTATION
Mr.
Ken Harley, Public Transportation Manager, stated that their main objective was
to provide the citizens and visitors of Lake County with safe, dependable, and
cost efficient transportation services.
He commented that as a result of receiving Federal Transit
Administration (FTA) funds for fixed route transportation, they had been
encumbered with a lot more federal regulations, reporting requirements, and monitoring
requirements than they have had in the past years, resulting in an increased
work load and the need to hire additional staff to fulfill their
responsibilities. He reported that
currently they were monitored by at least five different agencies, which were
the Federal Transit Administration, Department of Transportation, Agency for
Persons with Disabilities, Medicaid, and the Commission of Transportation
Disadvantaged. They currently have two
providers that assist them with providing transportation services, MV that
provided their fixed route and Lynx that provided the South Lake Express and
extension of Route 55 on the Hwy 27 corridor.
He reported that so far their highest fixed route day was over 600
passengers and their highest month was over 10,000 trips. He also reported that
they were providing 603 trips a day for paratransit, but once they started to
prioritize trips, there were a lot of citizens they were unable to provide
services to.
Mr.
Harley noted that national studies showed that over 34,000,000 people used
public transportation each work day and that every dollar that was invested in
public transportation projects created between $4 and $9 of economic
impact. He also pointed out that another
significant accomplishment this year was using toll revenue credits and FTA
funds as a means to purchase their fixed route vehicles, resulting in the
County not having to contribute any funding for that capital expenditure. He stated that their future projects were the
Mount Dora circulator which would start next year, weekend service projected to
start in 2009, and advertising on buses to minimize expenses. He commented that public transportation was
expensive to operate but that they looked at every federal grant that they
could receive to offset the cost. He was
concerned that when they reached a population of 200,000 in the urbanized area,
the FTA dollars they were currently receiving could not be utilized for
operational costs any longer.
PUBLIC
TRANSPORTATION FUNDING PARTNERS
Ms.
Brenda Likely, Financial Analyst, Public Transportation Division, commented
that the leaders of Lake County had set a standard for quality customer
service. She reported that her duties as
a financial analyst consisted of preparing the annual budget; accounts payable
and receivable; reconciling the billings; monitoring p-card transactions;
reviewing and approving all requisitions, budget transfers, purchase orders;
forecast; trend analysis; cost analysis; revenue analysis; maintaining the
inventory on fixed assets; and coordinating the disposal of obsolete
vehicles. She also provided Mr. Harley
with financial data that he needed to obtain certain grants. She informed the Board about some of their
funding partners and explained that the State reimbursed the County for a
portion of the costs for non-emergency transport of patients that received
Medicaid. She reported that the Agency
for Persons with Disabilities also reimbursed the County for transportation
services for citizens who were primarily transported to places such as Sunrise
ARC for rehabilitation and therapy. They
also received several grants to assist with operating costs of the fixed route
and paratransit service, Transportation Disadvantaged trips, transportation services
to the elderly, and to assist with planning, engineering, design, and
evaluation of transit projects and other studies. They also received some funding from nursing
homes that paid for special event trips that they provided to them, as well as from
regular fares, and co-pays. She concluded
by commenting that their team possessed dedication and commitment, were focused
on the challenges ahead, and would continue to do their best for the citizens
of Lake County.
BILLING
AND NTD REPORTING
Ms
Kathy Hartenstein, Office Associate III, stated that her function in the Public
Transportation Department was customer service, and commented that customer
service now had to be superior and that they went the extra mile to help
customers. She related that it was often
difficult dealing with customers’ communication skills, because some had
developmental issues and physical disabilities.
She explained that another primary responsibility of her job was med
waiver billing, which was a funding source from the State of Florida designed
to provide clients with institutional care support so that they could remain at
home, and they currently had approximately 70 of those clients that they
transported on a monthly basis and had invoiced and received over $327,000 back
since April. She was also currently
training to take over all the billing functions for the division, including
funding sources, Medicaid, Mid-Florida Community Services, Florida Department
of Transportation (FDOT), Transportation Disadvantaged, and service development
grants. She added that she was also
taking over the National Transit Data Base, which was a system of collecting
uniform and operational data for fixed route and paratransit services so that
the County could receive FTA funds in the amount of about $1.4 million
annually.
CONTRACT
COMPLIANCE AND MONITORING
Ms.
Amy Bradford, Office Associate V, commented that quality customer service was
their main focal point in Public Transportation. She related that a customer once stated that
transportation services meant so much to them and made a difference between
them living or just merely existing. She
reported that her duties included answering phones; processing complaints;
assisting with preparation and administration of all the grants; helping
conduct annual inspections on the operators to make sure they were in
compliance with all state, federal, and local regulations; preparing the
coordination contracts for eight contractors; assisting in preparation of
annual evaluations conducted by FDOT; overseeing the processing of the incident
and vehicle damage reports they received from the operators; and preparing the annual
operating report. She mentioned that
they have conducted mock DUI’s in the past couple of years before graduations, and
they had collected 2,122 pounds of food at the Stuff the Bus event that past
Saturday in Leesburg and Mount. Dora.
ADJOURNMENT
There
being no further business to be brought to the attention of the Board, the
meeting was adjourned at 12:10 p.m.
__________________________________
WELTON
CADWELL, CHAIRMAN
ATTEST:
__________________________
NEIL
KELLY, CLERK